Klaviyo Marketing

Trusted by Coopers Brewery & Other Legacy Brands

As a Klaviyo Master Gold Partner, we don’t just build email flows—we create thoughtful, data-driven customer journeys that actually move the needle. We pair strategy with standout design and solid development to deliver real results.

A great example? Our work with Coopers Brewery, a proudly independent, 100+ year-old Australian company. They came to us with complex development issues around Klaviyo—mainly webhook flows and syncing subscription preferences across multiple platforms. Profiles weren’t updating properly, and customer experiences were inconsistent.

To fix this, we built a custom HTML preference page that allows users to update their marketing preferences as many times as needed. We tied this into Klaviyo using custom event API calls, and ensured that updates synced across all marketing platforms—not just Klaviyo. Now, Coopers can deliver more personalized and compliant marketing that matches customer expectations.

On top of that, Coopers chose Rather Design as their go-to team for Shopify development and Klaviyo growth, and we’ve been working closely ever since to keep pushing their digital experience forward.

What we bring to the table:

Smart segmentation, welcome flows, and email automation
Custom HTML preference pages & advanced API integrations
Beautiful, responsive EDM templates
Klaviyo <> multi-marketing platform profile sync
Custom Sign Up Forms
Shopify + Klaviyo Enterprise Partners

Whether you're a heritage brand like Coopers or a fast-growing startup, we make your customer journeys work harder—and look better.

White and brown English Bulldog puppy lying down, wearing a red collar with a tag, against a white background.

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Stamped Reviews

& Google Shopping

How Luvele Took Control of Their Brand

Luvele, a high-end kitchen appliance brand, was growing fast—but most of their reviews were stuck on eBay and Amazon. While those platforms helped in the early days, they made it hard to build long-term trust and grow as a premium brand.

Rather Design has been Luvele’s digital partner for over 7 years, helping them evolve every step of the way. Most recently, including rebrand, Developed 10 localized Shopify stores around the world—each one tailored for its market with localized translations, and conversion-focused design.

We also implemented pur partners Stamped Reviews to bring customer feedback back to their own site. That meant full control over how reviews were collected and shown, including the ability to showcase rich photo and video UGC. Integration with Klaviyo made it easy to send review requests at just the right time—after support tickets were resolved.

Ultimatley moving the brand away from reliance on marketplaces like Amazon and eBay to focus on building a trusted gloabal premium appliace brand.

Quick Wins:

Developed 10 localized Shopify Stores
Over 7 years as Luvele’s digital growth partner
Shifted reviews from Amazon/eBay to their own site
Showcased real photo & video UGC in reviews
Integrated with Klaviyo to send review requests at the right time
70% increase in review collection
Boosted Google Shopping performance with star ratings + UGC
Strengthened premium brand presence and reduced marketplace reliance

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Shopify Partner

Shopify PLUS Partnership and Wahu Case Study Summary

Wahu, a leading Australian outdoor lifestyle brand known for its fun and innovative water and beach products, needed a more cohesive eCommerce experience to match its vibrant brand and loyal customer base. While their products were popular among families and outdoor enthusiasts, their existing Shopify setup lacked the streamlined tools and personalized features necessary to scale effectively and convert high traffic into loyal customers. To support their growth, Wahu partnered with a Shopify expert to optimize their store and enhance the entire customer journey from discovery to post-purchase.

The collaboration focused on improving mobile responsiveness, optimizing the checkout flow, and implementing tailored Shopify apps that aligned with Wahu’s brand. Key integrations included , page building, form building, klaviyo integration, advanced product options, and a review system that showcased user-generated content in real-time. These updates not only strengthened customer trust but also refreshed digital strategy powered by Shopify PLUS,

Key Highlights:

Improved mobile UX and faster checkout
Integrated 3PL for smoother logistics
Real-time UGC and product reviews
Better insights with Shopify analytics
Higher engagement and conversion across key products

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Gorgias AI Chatbot

How Providoor Transformed CX with Gorgias

Providoor, a premium celebrity chef-to-table meal delivery platform, was experiencing massive growth—but their customer service setup was stuck in the past. Relying on Zendesk meant clunky workflows, disconnected tools, and limited automation. For a brand built on delivering elevated experiences, the customer support had to evolve.

That’s when Gorgias Partners Rather Design stepped in.

Rather Design led the full transition to Gorgias, a customer support platform purpose-built for Shopify brands. Rather handled every part of the migration—from porting over historical tickets (including status and macros) to setting up custom automation, AI prompts, and a bespoke Shopify Plus help center page template that reflects Providoor’s premium tone and aesthetic.

The Gorgias chatbot now acts as the first line of support, instantly resolving common queries like “Where’s my order?” or “How do I update delivery details?”—all while pulling real-time data from Shopify. With the right integration into Shopify, we were able to personalize responses, auto-tag conversations, and create intelligent flows that feel human, fast, and on-brand.

And the best part? Gorgias was built for Shopify from day one. No messy workarounds. No bloated features. Just clean, fast support tailored for ecommerce.

Quick Wins: